This privacy policy (“Policy”) describes how personally identifiable information (“Personal Information”) you may provide on the aigenlab.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, protected, and used. It also describes your choices regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you (“User”, “you,” or “your”) and the Website operator AI Genlab (“Operator”, “we,” “us,” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic Collection of Information

When you access the Website, our servers automatically record certain information, including your device’s IP address, browser type, version, operating system, language preferences, referring page, pages viewed, time spent on pages, search terms, and other statistics. This information is collected solely to identify potential cases of abuse and to analyze general usage trends for improving the Website and Services. Such data is not aggregated in a way that would identify individual users.

Collection of Personal Information

You can use the Website and Services without telling us who you are or revealing any Personal Information. However, certain features require you to provide specific Personal Information, including:

• Contact Information: Name, email address, and phone number.
• Billing Information: When topping up your wallet, you may need to provide billing information to process payments.

Some Personal Information may be collected directly through the Website and Services or from public sources, depending on your interactions. If you choose not to provide the necessary information, certain features of the Website and Services may be unavailable.

Use and Processing of Collected Information

We may use the collected information for various purposes, including:

• Creating and managing user accounts
• Processing payments for Services (pay-per-use basis)
• Sending administrative information
• Responding to inquiries and providing support
• Improving Services and user experience
• Protecting against abuse and malicious users
• Responding to legal requests and preventing harm
• Running and operating the Website and Services

Processing of your Personal Information depends on your interactions with the Website and Services, legal requirements, and consent where applicable.

Disclosure of Information

We may disclose your Personal Information to trusted third parties only for purposes related to the operation of the Website and Services, including payment processing and legal compliance. We do not share Personal Information with unaffiliated third parties except as required by law or to protect our rights and safety. Third parties are authorized to use your Personal Information only as necessary to provide services on our behalf.

Retention of Information

We retain your Personal Information as long as necessary to fulfill our legal obligations, resolve disputes, and enforce agreements. After the retention period, your Personal Information will be deleted. Aggregated data derived from Personal Information may be retained beyond the retention period but will not identify individual users.

Transfer of Information

Data transfers may involve storing your information in a country other than your own. You have the right to know the legal basis for such transfers and the security measures applied to safeguard your information. For details, contact us using the information below.

Your Rights

You may exercise certain rights regarding your Personal Information, including:

• Withdrawing consent
• Objecting to data processing
• Accessing your data and receiving a copy
• Requesting updates or corrections
• Restricting data processing in certain cases
• Requesting deletion of your Personal Information
• Receiving your data in a structured format (where applicable)

Data Protection Rights under GDPR

For residents of the European Economic Area (EEA), you have certain data protection rights, including access to, correction of, or deletion of your Personal Information. For more information, please contact us.

California Privacy Rights

California residents may request and obtain information about any Personal Information shared with third parties for marketing purposes once per year. For more information, please contact us.

Cookies

The Website and Services use “cookies” to personalize your experience. Cookies are small text files placed on your device by web servers. You can accept or decline cookies through your browser settings. Disabling cookies may impact certain features of the Website and Services.

Do Not Track Signals

The Website and Services are not set up to interpret Do Not Track signals. However, we limit our collection and use of your Personal Information.

Information Security

We maintain appropriate safeguards to protect your Personal Information, but no data transmission over the Internet is completely secure. You acknowledge the security limitations of online data exchanges.

Data Breach

In the event of a data breach, we will take appropriate measures and notify affected users as required by law.

Changes and Amendments

We may update this Policy as necessary. Any changes will be posted on the Website, and continued use of the Website and Services constitutes acceptance of the updated Policy.

Acceptance of This Policy

By accessing and using the Website and Services, you agree to this Policy. If you do not agree, please do not use the Website and Services.

Contacting Us

For questions about this Policy, please contact us at info@aigenlab.org.